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Refund and Return Policy

Refund and Return Policy

At Eclipse Organics, we take pride in delivering the best quality products at reasonable prices. If your expectations have not been met, we would love to know about it. 

Online Refund & Returns

Satisfaction Guarantee 

We guarantee to make it right. 

For any feedback or refund requests for online deliveries, please contact us via email at: [email protected], or give us a call on (02) 4578 8297

We will refund the full amount for any products that have not met our promise or that is not of the quality of your expectation, so please don’t hesitate to contact us. The only thing we request is that our customers advise us within 14 days of receiving delivery.

All refunds will be credited back to the account the customer made payment with and will appear in 2-3 business days of the items being returned and Eclipse Organics will cover the cost of delivery . Please have your order number ready when corresponding.

If you wish to receive a full refund or your order, Eclispe Organics will refund the total amount including the delivery fee.

In-store Refund & Returns

If you have any feedback regarding in-store purchases. All decisions involving refunds are made at the time  by the Eclipse Crew, otherwise please send us an email at: [email protected] or call (02) 4578 8297. 

Thank you

Brett  Monaghan